VoIP FAQ

1. What is VoIP?
2. What's required to use the service?
3. How fast of an Internet connection do I need?
4. Can I keep my current phone number?
5. What area codes do you have
6. What types of devices work with your service?
7. Can I use my fax machine with 3NG?
8. How many phone lines can I have?
9. Can I still use the Internet while making calls?
10. Does 3NG provide 911 or E911?
11. What Basic features are offered by 3NG?
12. What Virtual PBX features are offered by 3NG?

 

 

What is VOIP?

    The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your broadband Internet connection using a standard touch-tone phone.

    You make a call using VoIP by dialing a number on your phone, as you always have.

    To receive a call using VoIP, simply pick up your phone when it rings, as you always have.

    All VoIP calls are carried over the Internet until each call needs to be directed to a regular phone line. This allows you to save money on local, long distance, and international calls. When you sign up, you are also given a new phone number that others can use to call you on your new VoIP service (though you may also be able to transfer your old phone number to the VoIP service). You will then be able to keep this phone number, no matter where or how often you move.

    VoIP provides the same quality as a traditional phone service, and you get more features for less money.

        * Substantial savings compared to traditional phone services
        * Regular local phone service is no longer needed
        * Ability to move anywhere and keep the same number
        * Detailed online tracking to monitor your account activity
        * Phone features not offered by traditional phone providers

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What's required to use the service?

    It couldn'tbe simpler.
    1.) High Speed Internet
    2.) A VoIP Adapter or VoIP Business Phone

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How fast of an Internet connection do I need to use 3NG?

    To use the 3NG service, the only requirement is a high-quality broadband connection. 3NG recommends at least 128kbs of bandwidth (64kbs uplink and 64 kbs downlink) be available per phone line. Although 128kbs is the minimum required, we recommend 150kbs to allow for a buffer of 22kbs for Internet usage (web browser and email) while talking on the phone.

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Can I keep my current phone number with 3NG?

    Yes. If 3NG offers phone numbers in a city or town near you there's a good chance you can keep your existing phone number if you switch to 3NG. This is called Local Number Portability (LNP).

    In order to begin enjoying the 3NG service, we recommend that you sign up with a 3NG number. Then, when any issues have been resolved, we can begin porting your number. In the meantime, we suggest that you downgrade your current land line to the minimum level of service while you wait for LNP to take effect. You can continue to use your 3NG number to make your local and long distance calls at our great rates.

    Learn more about Local Number Portability (LNP).

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What area codes do you have available?

    To check number availability, please see our coverage page.

    Remember, Your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient for those you call, and call you.

    For example: If you live in Miami, you can have a New York area code and number. If you have friends, family or business in the New York area, they would simply dial your L.A. number and be connected to your 3NG phone in Miami.

    They do not pay long distance. and neither do you!

    Of course you may select a Miami area code if you would like, or you can have more than one number connected to your phone.

    You can activate 3NG service today, enjoy all the features and start saving money, even if numbers in your city or town today are not yet available. When the number you want becomes available, you can switch your 3NG phone number.

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What types of devices work with your service?

    Virtually any touch-tone telephone can be used with the 3NG service on a VoIP Adapter. Corded and cordless telephones both work well. You also have the option of using a Business PBX type phone or Softphone.

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Can I use my fax machine with 3NG?

    Though 3NG customers have experienced high success in placing and receiving fax transmissions, 3NG has not yet certified support for fax. Most Business accounts come with a free Virtual Fax account.

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How many phone lines can I have?

    As many as you would like, and you save money every month on each one. Currently, 3NG supports one primary line per device/account. As long as you have enough internet bandwidth there's no limit.

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Can I still use the Internet while making calls?

    Yes. Your computer and the 3NG service can share your Internet Connection

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Does 3NG provide 911 or E911 services?

    Yes, but 3NG 911 service operates differently than traditional 911. Learn More about EMERGENCY 911 SERVICE.

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What Basic Features are offered by 3NG?

    View a complete list of Basic Features.
    All of our Basic calling features are included in your monthly plan at no additional charge.

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What Virtual PBX Features are offered by 3NG?

    View a complete list of Advanced Features.
    All of our Advanced calling features are included in your monthly plan at no additional charge.

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