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E911 FAQ
1. How does 911 service work?
2. 911 Tips
3. Are there extra fees for E911?
4. Voip 911 and Traveling
5. How can I edit my 911 information?
6. Power Outages and Voip 911?
7. Testing E911 and Verifying Your Emergency Information.
8. What is PSAP?
Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.
To reach 911 services from your VoIP phone:
1. Pick up phone
2. Dial 911
Please remember that 911 lines are reserved for emergency calls to report a crime in progress, or a fire, or to request an ambulance. Using 911 for non-emergency calls may delay the arrival of help for people caught in real emergencies.
911 lines are reserved for emergency calls to report a crime in progress, or a fire, or to request an ambulance. Using 911 for non-emergency calls may delay the arrival of help for people caught in real emergencies. The following tips have been retrieved from the FCC and are provided to assist that 911 is used for emergency services only.
1. Do not program 911 into a quick or auto dial feature of your phone. You won’t forget the number and programming the number into your phone may increase the chance that the number may be called accidentally.
2. Dial 911 for emergencies only. An emergency is any serious medical problem, any type of fire, or any life-threatening situation (fights, people with weapons, etc.). Many jurisdictions also encourage citizens to dial 911 for any crime in progress, whether or not a life is threatened.
3. Do NOT dial 911 for a non-emergency. Instead, call the agency’s normal listed 7 or 10 digit listed number. A non-emergency incident is a property damage accident, break-in to a vehicle where there is not a suspect, theft of property (when the suspect is gone), panhandlers, loud neighbors, or any incident that occurred in the past and is no longer an emergency.
4. If you accidentally dialed 911, do not hang up. Instead, stay on the line and tell the operator that you dialed the number by mistake and do not have an emergency. If you hang up, an operator will call you back to confirm that there is no emergency. If you don’t answer, a law enforcement officer will be sent to your location.
5. Be prepared to describe your location and the location of the emergency. Although an Enhanced 9-1-1 system will display your telephone number and location, the dispatcher must confirm the displayed address or may ask you for more specific location information about the victim or suspects.
At 3NG, we automatically include E911 service with our Residential and Business calling plans. A fee of $0.99 is collected automatically for this service.
When you first become a 3NG member, you’ll be prompted to enter your emergency location and contact information into our E911 database. After about 15-20 minutes, your data should be updated in the system and available to those PSAPs that can accept E911 information.
If you need to change that info, it’s really easy. Just log into your 3NG account and click on the Account tab. At the bottom of the page, you’ll find a box marked 911 Information, with a “edit” link next to it. Click the edit link, make your edits and then hit the Save changes button. That’s it, you’re done.
What happens to 911 when you travel with your voip internet phone adapter? Most people never give it a second thought because they're used to a phone being tied to the house, instead of an adapter you can take with you while traveling.
It's really convenient to receive calls dialed to your home number even if you happen to be vacationing on the other side of the country. Voip emergency information isn't automatically linked to your physical address; that's something you have to enter into the system. If you move your adapter, you're also changing your emergency information and if you don't update your account, 911 emergency operators will receive the wrong information when you call.
To update your emergency information, log into your 3NG account and go to the Services page. Choose the Account and scroll down to the bottom of the page, where you'll find your 911 information. Make the necessary changes and then click Save Changes.
Be advised that, depending on where you travel, 911 service may not be available, or it might not be equipped to accept all of your E911 information.
In order to provide 911 service, we need to know exactly where you are located.
1. Login to your account
2. Go to the Services page
3. Choose the Account and scroll down to the bottom of the page
4. Click edit, make the necessary changes and then click save
If the power goes out, the equipment that brings broadband into your house and distributes if for use by a computer, voip phone, or online-enabled gaming system won't work. If you can't access your broadband connection, your voip phone will not be functional, including your ability to dial 911.
Here are some things you can do to make sure you have access to 911 when you need it:
• Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.
• Use your landline to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. This is a good option for those voip users whose DSL internet provider is also the local phone company; in many cases, they require a basic phone line along with the high-speed internet access.
• Your cell phone can also be used to call 911 in an emergency. Many newer phones also have GPS tracking features that can be enabled. Check with your wireless phone service provider for more details.
Access to 911 should never be taken for granted. Voip's natural flexibility means that your telephone number is associated with a voip internet phone adapter, not the physical location of your house. Because of this, voip subscribers need to make sure their 911 information is up to date and accurate.
Fortunately, updating and verifying your emergency information is easy and takes only a few minutes. Log into your 3NG account management page and click Services. Choose the Account and scroll down to the bottom of the page, where you'll find your 911 information. Make the necessary changes and then click Save Changes.
Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.
If your area permits 911 testing, make sure you tell the emergency operator right away that you're not having an emergency and are only testing your voip 911 service to ensure it's working correctly. If you've updated your information, waited the appropriate amount of time and discover your data is still not right, go to your account page and open a support ticket
Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number.
PSAP stands for Public Safety Answering Point. In the United States, roughly 200 million emergency 911 calls are typically routed through one of around 6,500 PSAP each year. When a call comes in, the emergency operator either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.
